Russell Coker: Furilabs FLX1s Finally Working
I ve been using the Furilabs FLX1s phone [1] as my daily driver for 6 weeks, it s a decent phone, not as good as I hoped but good enough to use every day and rely on for phone calls about job interviews etc. I intend to keep using it as my main phone and as a platform to improve phone software in Debian as you really can t effectively find bugs unless you use the platform for important tasks.
Support Problems
I previously wrote about the phone after I received it without a SIM caddy on the 13th of Jan. I had a saga with support about this, on the 16th of Jan one support person said that they would ship it immediately but didn t provide a tracking number or any indication of when it would arrive. On the 5th of Feb I contacted support again and asked how long it would be, the new support person seemed to have no record of my previous communication but said that they would send it. On the 17th of Feb I made another support request including asking for a way of direct communication as the support email came from an address that wouldn t accept replies, I was asked for a photo showing where the problem is. The support person also said that they might have to send a replacement phone!
The last support request I sent included my disappointment at the time taken to resolve the issue and the proposed solution of replacing the entire phone (why have two international shipments of a fragile and expensive phone when a single letter with a cheap SIM caddy would do?). I didn t receive a reply but the SIM caddy arrived on the 2nd of Mar. Here is a pic of the SIM caddy and the package it came in:
One thing that should be noted is that some of the support people seemed to be very good at their jobs and they were all friendly. It was the system that failed here, turning a minor issue of a missing part into a 6 week saga.
Furilabs needs to do the following to address this issue:
One thing that should be noted is that some of the support people seemed to be very good at their jobs and they were all friendly. It was the system that failed here, turning a minor issue of a missing part into a 6 week saga.
Furilabs needs to do the following to address this issue:
- Make it possible to reply directly to a message from a support person. Accept email with a custom subject to sort it, give a URL for a web form, anything. Collating discussions with a customer allows giving better support while taking less time for the support people.
- Have someone monitor every social media address that is used by the company. When someone sends a support request in a public Mastodon post it indicates that something has gone wrong and you want to move quickly to resolve it.
- Take care of the little things, like sending a tracking number for every parcel. If it s something too small for a parcel (the SIM caddy could have fit in a regular letter) then just tell the customer what date it was posted and where it was posted from so they have some idea of when it will arrive.
The Debian LTS Team, funded by [Freexian s Debian LTS offering]
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In 2007, Martin Escardo wrote a often-read
Version 0.0.23 of
tl;dr:
It appears that the fragile masculinity tech evangelists have identified Debian as a community with boundaries which exclude them from abusing its members and they re so angry about it! In response to posts such as
Dear Debian community,
this are my bits from DPL for September.
New lintian maintainer
I'm pleased to welcome Louis-Philippe V ronneau as a new Lintian
maintainer. He humorously acknowledged his new role, stating,
"
Diego wrote about his