Over the last few years, I've been pretty immersed in the world of
wikis. A wiki is like a collaborative web site; it lets several
people view and edit a web page and link to other pages, maybe new
pages that they themselves create.
Wikis let tech-savvy people all over the world collaborate on a
single web page, a single document. That's a pretty powerful idea,
really. The obvious thing to do once an idea like wikis appears is
to attempt to cram all of humanity's
knowledge into it. Well that's just crazy enough to work.
Wikipedia is the gold
standard of wikis. It's a collaborative encyclopedia with lots and
lots of articles. As the gold standard, it influences people's
thinking about wikis in ways that might not be quite true.
If Wikipedia were the only wiki you'd ever heard of, you might
think that wikis are used to create encyclopedias. If that were true,
you'd really only need one of them.
If Wikipedia were the only wiki you'd ever heard of, you might be
under the false impression that all wikis everywhere are editable by
anyone. So if you create a wiki page, it's no longer yours. Other
people can scribble on it. Well, some kinds of documents perhaps just
aren't suitable for being edited by anyone, and the good news is that
you can build a wiki for you and your classmates, or you and your
coworkers, and you can decide who gets to edit what.
I want to think about a few distinct uses for wikis in different
contexts. The most common use is of course to create a knowledge
repository; a collection of information written by people who know
what they're talking about. That's what Wikipedia is, mostly. That's
what the
Haskell Prime
wiki (which I run) is. And the excellent wiki about the game of Go,
Sensei's Library, is also a
knowledge repository.
But there are other uses for wikis that are pretty cool. I often
have to work on proposals with my coworkers. One (horrible) way to do
this is to write the first draft in MS Word, email it to everyone, who
might edit it and email it back. Of course, only one person can
actually edit it at a time, otherwise I have to figure out what
everyone did and merge their changes by hand. That's what we, in the
computer industry, call teh suck.
A better way to do this is to use a
version control system, which lets
multiple people work on a document at one time. Of course, if you're
editing evil document formats like Word, still only one person can
edit it at a time, but at least you cut out email, so things are a bit
better organized.
But wikis are actually a really great way to work on a document
with another person. Two or more people can each collaborate on the
document using the wiki software over the web. What becomes of the
document at that point depends on its ultimate use. Maybe you have to
convert it to MS Word or PDF at the end. That's a bit of a bummer.
So there are two uses of wikis that I've mentioned: building a
knowledge repository, and collaborative writing.
Google started a service for collaborating on documents called
Google Docs & Spreadsheets, which is
probably useful for collaborative writing, but not knowledge
repositories. They also
acquired
a wiki startup a few days ago, so they are clearly trying to get
all over this space.
There's another very interesting use of wikis that I'll call
situation awareness. You can get a really vivid picture of
this use of wikis if you take a look at
the
wikipedia article on the July 2005 London bombings. By the
way, I didn't discover this excellent example of situation awareness
using wikis. I saw it in the slides for a talk, but I don't know the
original source at this point.
If you go to that link, you'll see an excellent and up-to-date
encyclopedia article about the London bombings. It's not a news
article. Go to
Google News and
try to find a news article from a major news source which is this
detailed, up-to-date, and well organized. Most articles you'll find
are a snapshot, taken at a particular point in time (when the article
was published) that most likely contains an account of the latest
developments, and usually brief background in case you missed previous
stories.
The
wikipedia
article isn't a snapshot, it's an article that explains things in
a logical order, which isn't necessarily chronological.
Each wikipedia article contains a link to its own history. You can
look back over time and see the article evolve. If you look at
the
early edit history of that London bombing article, you'll notice
something fascinating. The article was created shortly after the
bombing, with an account of the information that was known at that
time. Within an hour, many people had edited the article, adding
information they know about. If you were refreshing that wikipedia
entry over & over (or if you were subscribed to it using RSS), you'd
see not an account of just the latest developments, but an evolving,
logical understanding of the attacks. The article started evolving
right away, and it continues to evolve to this moment.
That's what I'm calling situation awareness. Don't get me
wrong, the mainstream news media is quite good at situation awareness.
They do it a bit differently, and their articles or TV stories don't
become integrated into a knowledge repository like wikipedia.
I've enumerated three somewhat overlapping uses for wikis that I
think are pretty interesting to examine:
Knowledge Repositories, which are a lot like encyclopedias,
Collaborative writing, which is a bit like a more elegant
version of emailing word documents, and
Situation awareness, which isn't so different from the
news; it draws from the news as a source, it can also be authored by
the eye-witnesses themselves, and each story becomes an integral part
of a knowledge repository.
I don't claim that these are an exhaustive, nor are they a partition:
Wikis are also used for bug tracking and as web discussion forums, for
instance. What other categories can you think of? Email me if you have ideas.