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,
During the month of June, we experienced a service interruption which
has caused our mutual customer, School, an
inability to initiate outgoing calls. CenturyLink has also caused the
interruption of the school s DSL Internet service. During the interim
period, I have installed a VoIP phone and tied in to one of my backup
providers so that the school can function during the CenturyLink outage.
My understanding is that will begin paying CenturyLink
directly for its service again due to the service interruption. Until
such time as I receive acknowledgment from you, we will continue paying
roughly $27/mo for the school s phone service. Once the transfer has
been completed to the satisfaction of the school board, Collier
Technologies LLC will discontinue payment for the DID - - ,
leaving a single DID, - - . I expect that the DID will be
moved back into the school s name within the next week. Please confirm
this or provide information as to why this will not happen. I have CC d
and , who represent the school board on this
email. Please include them in the reply.
Since the DSL service has been interrupted at both the School s address
and at ours, and since CenturyLink has failed to provision the remaining
two $14.99/mo 10Mbit DSL circuits which Collier Technologies LLC has
been paying for despite their un-provisioned state, we will be reducing
the monthly payment from $150 to $70. My understanding is that $70 will
be more than sufficient to cover the two voice lines, inside wire
maintenance and regulatory fees. If this is not the case, please keep
us appraised of the situation.
Do note that our decision to stop payment for service which is not being
provided does not, in our estimation, relieve CenturyLink from the three
year contract period negotiated verbally by you on its behalf on October
4th 2011. We currently consider CenturyLink to be in breach of
contract.
Sincerely,
C.J. Adams-Collier
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