Evgeni Golov: Breaking glass, OnePlus service and Android backups
While visiting our Raleigh office, I managed to crack the glass on the screen of my OnePlus 3. Luckily it was a clean crack from the left upper corner, to the right lower one. The crack was not really interfering with neither touch nor display, so I had not much pressure in fixing it.
eBay lists new LCD sets for 110-130 , and those still require manual work of getting the LCD assembly out of the case, replacing it, etc. There are also glass-only sets for ~20 , but these require the complete removal of the glued glass part from the screen, and reattaching it, nothing you want to do at home. But there is also still the vendor, who can fix it, right? Internet suggested they would do it for about 100 , which seemed fair.
As people have been asking about the support experience, here is a quick write up what happened:
- Opened the RMA request online on Sunday, providing a brief description of the issue and some photos
- Monday morning answer from the support team, confirming this is way out of warranty, but I can get the device fixed for about 93
- After confirming that the extra cost is expected, I had an UPS sticker to ship the device to CTDI in Poland
- UPS even tried a pick-up on Tuesday, but I was not properly prepared, so I dropped the device later at a local UPS point
- It arrived in Poland on Wednesday
- On Thursday the device was inspected, pictures made etc
- Friday morning I had a quote in my inbox, asking me to pay 105 - the service partner decided to replace the front camera too, which was not part of the original 93 approximation.
- Paid the money with my credit card and started waiting.
- The actual repair happened on Monday.
- Quality controlled on Tuesday.
- Shipped to me on Wednesday.
- Arrived at my door on Thursday.
Tonight I read this weeks
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Debug packages include debug symbols and so far were usually named <package>-dbg in Debian. Those packages are essential if you ve to debug failing (especially: crashing) programs. Since