Daniel Pocock: AirBNB hosts scanning identity documents and passports?
We recently had a vacation in Italy and used AirBNB to book our accommodation in three different cities we visited.
We've used AirBNB quite a few times now but we had a new experience this time: one of the hosts told me she makes a scan of the passport of each guest. Sitting on the dinner table was a shiny new looking handheld scanner similar to this:
I was tempted to ask if she also wanted my fingerprints and a DNA sample too. Not wanting to be too offensive though, I simply told her that there was no way she would be making a copy of our documents. I tried to explain it to her from her own perspective: that AirBNB had already verified my identity and that AirBNB automatically gives her insurance (Italy is included) and she doesn't need a copy of my passport to be eligible for the insurance. At best, I suggested, she would be welcome to look at the passport to see that the name matches the AirBNB account - but no copies under any circumstances.
A common problem
A quick search in Google reveals we weren't the first people to have such an experience with a host. However, the AirBNB FAQ has no definite comment on the topic. I wrote to AirBNB's safety team and explained the risks with copying documents onto home computers and they are now considering adding something about this issue to their policies and FAQ.
I would suggest that anybody else who is asked for a copy of an identity document should also fill in the safety report form and ask AirBNB to publish a firm policy prohibiting hosts from demanding copies of identity documents.
Just what is at risk?
Just how bad could it be? Some of the following risks come to mind:
I was tempted to ask if she also wanted my fingerprints and a DNA sample too. Not wanting to be too offensive though, I simply told her that there was no way she would be making a copy of our documents. I tried to explain it to her from her own perspective: that AirBNB had already verified my identity and that AirBNB automatically gives her insurance (Italy is included) and she doesn't need a copy of my passport to be eligible for the insurance. At best, I suggested, she would be welcome to look at the passport to see that the name matches the AirBNB account - but no copies under any circumstances.
A common problem
A quick search in Google reveals we weren't the first people to have such an experience with a host. However, the AirBNB FAQ has no definite comment on the topic. I wrote to AirBNB's safety team and explained the risks with copying documents onto home computers and they are now considering adding something about this issue to their policies and FAQ.
I would suggest that anybody else who is asked for a copy of an identity document should also fill in the safety report form and ask AirBNB to publish a firm policy prohibiting hosts from demanding copies of identity documents.
Just what is at risk?
Just how bad could it be? Some of the following risks come to mind:
- The host's computer is sold, sent for repair or stolen and the passport images all end up in the hands of strangers.
- Viruses and trojans designed to search hard disks for sensitive documents can quickly recognise a passport image. Such viruses are far more likely to hit a home computer than one of those computers used by passport scanners at an airport or bank.
- Maybe the host even has children or housemates who access the same computer.
- The host may actually be making themself a target by keeping a cache of these documents - it would be a fairly low-tech hack for a criminal to look through AirBNB listings for hosts who explicitly mention they want to copy an identity document at check-in.
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